Terms of service.

Terms of Order, Payment & Delivery

For any questions, feel free to contact me at inesvalenti@gmail.com

Thank you for choosing my handmade ceramics. Each piece is shaped slowly, intentionally, and carries a rhythm of its own — which means that time, care and honesty are part of every step.

Ordering & Payment

All prices shown in the online shop include VAT (as applicable in Portugal).

Once you place your order, you’ll receive a confirmation email with payment details. Your order is considered confirmed once payment is received — and you’ll get a follow-up email from me within 48 hours.

Production & Delivery Timing

Each piece is handmade to order, which means it takes time — and that time varies depending on the complexity and rhythm of the piece.

As a general guide:

  • Made-to-order items usually ship within 15 business days.

  • One-of-a-kind or custom pieces may take between 37 and 56 business days.

  • For special projects or collaborations, I’ll provide a personalised timeline and quote.

If there are any delays due to the nature of manual work (drying, glazing, kiln schedules), I’ll keep you informed throughout the process.

Shipping

  • National orders (Portugal): sent by CTT Expresso with tracking.

  • International orders: shipped via DHL with insurance. Any customs duties or taxes are handled directly by DHL and charged to the customer.

If your piece arrives damaged, please send an email to inesvalenti@gmail.com with photos of the piece and the packaging within 2 working days of receiving it.

Pick-Up Option

If you’d like to collect your order in Lisbon or Estoril, I’ll email you once it’s ready. Please bring your name and order number with you at collection.

Returns & Exchanges

Returns are accepted within 30 days of delivery. To start a return, email me at inesvalenti@gmail.com with your order number. Items must be sent back in their original condition and packaging. Shipping costs are non-refundable and return costs are the buyer’s responsibility.

Please wait for return instructions before sending anything back — unauthorized returns will not be processed.Returns that do not meet the conditions will be sent back to you and no refund issued.

Thank you for being part of this process.

Each piece carries time, presence and care — and I’m so grateful it’s found its way to you.